<![CDATA[Valleywag: Rob Glaser]]> http://cache.gawker.com/assets/base/img/thumbs140x140/valleywag.com.png <![CDATA[Valleywag: Rob Glaser]]> http://valleywag.com/tag/rob glaser http://valleywag.com/tag/rob glaser <![CDATA[ The 10 most terrible tyrants of tech ]]> Here's to the screaming ones. The chair-throwers. The death-threat makers. The imperious gazers. The ones who see things differently — and will stare you down until you do, too. They're not fond of rules, especially those outlined by the human-resources department on "treating your employees with respect." And they have no respect for conversational decibel levels. You can cower before them, hide from them, quote them behind their backs, or vilify them. About the only thing you can't do is ignore them. Because they're so damn loud. They've worked at Google. Apple. Microsoft. AOL. They've ruled the industry — or they've failed, loudly. Below, we present you tech's 10 most tempestuous bosses — the ones who scream different. While some see them as sociopaths, Valleywag sees genius.

Apple CEO Steve Jobs: It's worse when he's not yelling
RealNetworks CEO Rob Glaser: Screams to make the pain stop
Salesforce.com CEO Marc Benioff: Flowers ... and handcuffs
VMware cofounder Diane Greene: Her only mistake was working for another tyrant
Ex-Jobster CEO Jason Goldberg: Hot head, hot lead
Microsoft chairman Bill Gates: Doesn't even love his mother
Ex-AOL sales chief David Colburn: Prepared to get biblical on your ass
TechCrunch editor Michael Arrington: Doesn't discriminate — he holds everyone in contempt
Google SVP Jonathan Rosenberg: He'll yell at Larry and Sergey, too
Microsoft CEO Steve Ballmer: Would like to "kill" Google and its "pussy" CEO
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Valleywag-5033422 Tue, 12 Aug 2008 07:00:00 PDT Nicholas Carlson http://valleywag.com/index.php?op=postcommentfeed&postId=5033422&view=rss&microfeed=true
<![CDATA[ RealNetworks to spin off its games business ]]> rob_glaser-thumb.jpgRealNetworks' games business grew revenues 33 percent since the first quarter of 2007. CEO Rob Glaser thinks it could grow even faster on its own. RealNetworks announced today it plans to spin off the casual games business and "may precede the spin with an initial public offering and sale of up to 20 percent of the shares," according to a press release. RealNetworks will also buy back $50 million worth of stock.

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Valleywag-388729 Thu, 08 May 2008 14:40:00 PDT Nicholas Carlson http://valleywag.com/index.php?op=postcommentfeed&postId=388729&view=rss&microfeed=true
<![CDATA[ Thanks, Rob Glaser -- now my mom cares about DRM ]]> Intellectual property is, in many ways, my family's business. And over the years my mother Mary Deaton and I have had more than a few heated arguments about copyright reform. That said, my mom has been using Microsoft Windows since before Facebook CEO Mark Zuckerberg shed his diapers, and was ripping CDs to MP3 since I bought her a Rio MP3 player for Christmas with my dot-boom winnings. Since then, she bought into the system and signed up with MTV's now defunct Urge digital music service. But thanks to digital rights management, or DRM, RealNetworks CEO Rob Glaser is punishing her for such law-abiding ways — and charging her $14.99 a month for these "feature." Seems that in being migrated, like other Urge users, to Real's Rhapsody service, my mom lost the ability to transfer her music to her MP3 player or burn it to CD as promised. What ensued is a case study in bad customer service and the consumer-punishing idiocy that is DRM, and it's all after the jump.

I was a subscriber to Urge music service from MTV until last October, when I got an email that said Urge was closing and my membership would be transferred to Rhapsody 25. It was given no details about this membership, except that I would have 25 free songs a month. There was no mention of what would happen to my purchased music, so I assumed it would still work.

In November, I tried to play or transfer to my mp3 player some music I had purchased from Urge. Windows Media Player refused to do it because the DRM was not valid. I was unable to refresh my licenses because Urge had closed, so I went to Rhapsody, downloaded RealPlayer, asked it to refresh, and it would not do it. I looked at my account and it did not have permissions to burn CDs or transfer to my MP3 player. For $14.95 a month, I could get RealPlayer To Go, which would allow me to do this. So, I must have signed up for it, but I certainly was not successful at getting my music freed up because they seemed to have no idea my music existed as purchased music.

You know me. I was frustrated so I just gave up for now. A few months later, I saw that I was being billed $14.99 a month for this service on a credit card. However, when I went to the Rhapsody account I had set up, it did not reflect that I had a To Go account.

Finally I called them two days ago. Turns out, they never moved the DRM over to their servers because "they couldn't." Something about DRM being specific to a server and when the Urge server was shut down all of the licenses were "lost." I suggested perhaps they should have purchased the server, too. And I was also told DRM is "fragile." The tech said I should have been able to play purchased music forever, unless "something" happened. I explained to him that Urge automatically refreshed your licenses every 30 days and so when I had tried to play the music in November, it had tried to refresh and could not.,

Basically, IMHO, Rhapsody stole $311 of CDs from me, which is what I told them. They offered to credit me with $100 and I said I wanted the full value of the music I purchased. I had to go to the supervisor, the tier 2 support guy, and finally to a special support person. I said that I could not be the only one who had this problem and they acknowledge this was true. I asked why we were never sent email explaining that they knew and he said he did not know. I mentioned that by not letting us know that they would credit us for purchased music, they were 1 - stealing our music and 2 - hoping very few people who take them up on the offer.

I told him that if they restored all $311, I would download RealPlayer, refresh my DRM, burn all of the music to CDs and close my account never to return. If they did not, I would make sure people knew what Real was doing. They have credited me with the entire $311, so I am going on a music buying spree today.

However, I still think Rob Glaser is stealing people's music and not being upfront about it.

I have to disclose that my mom is a world-champion hissy-fit thrower, and a scourge upon dismissive customer service representatives worldwide. But seriously, copyright-law hard-liners like her former employer, Microsoft chairman Bill Gates, should think twice about tangling with my mom and her collection of Ryan Adams downloads and ripped Lucinda Williams CDs. You have been warned. (Photo by AP/Ted S. Warren) ]]>
Valleywag-388265 Wed, 07 May 2008 16:20:00 PDT Jackson West http://valleywag.com/index.php?op=postcommentfeed&postId=388265&view=rss&microfeed=true
<![CDATA[ Kevin Rose's parties bid SXSW goodbye ]]> Mark CubanI've always loved to watch Mark Cuban dance — but Tuesday night I got to see the billionaire booty-shaker up close. The venue: PureVolume Ranch in Austin, Texas. The occasion: The Bigg Digg Shindigg, South by Southwest Interactive's closing party. "You guys always picked the worst photos of me," Cuban said. Mark, as I said at Sunday's panel on gossip, I live to serve. Digg packed PureVolume's dance floor and backyard tents with hundreds of partygoers. Besides Cuban, Moby was there, as were Digg CEO Jay Adelson and cofounder Kevin Rose, iLike CEO Ali Partovi, StumbleUpon's Garrett Camp, and Automattic's Matt Mullenweg. RealNetworks CEO Rob Glaser had just flown in from Florida on a private jet. But for me the most interesting person was newly hired Digger Aubrey Sabala, who put the party together in three days — after Digg had given up on the idea.

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Sabala, who started at Digg on February 6 as community manager and marketing director, is a SXSW veteran. (You can tell because she calls it "South By.") She was set on the idea of a party at the festival, but by Friday, she and the rest of Digg had decided it was a nonstarter. The next Monday, though, she gave it another try. A call to a Napa winery landed a sponsor for wine. A call to a contact at PureVolume secured the club for Tuesday night. With that, Sabala had a party that bridged SXSW Interactive's last day and the SXSW Music's first.

A few blocks away at Six Lounge, Revision3 was also bridging music and the Web, with a live debut of "Rock Band," Randi Jayne Zuckerberg and David Prager's homage to the guitar-wielding videogame at a party hosted by Rana Sobhany. Kevin Rose ruled Austin last night — he also cofounded Revision3.

Prager, Revision3's COO, told me Monday about the times he'd put money from his own bank account into Revision3's coffers to make sure it made payroll. Those lean days are long past for both of Rose's companies. Even as the stock markets waiver, Web startups seem flusher than ever. A Microsoft ad deal has buoyed Digg; the online-video boom is taking care of Revision3's paychecks.

Are we going to see this kind of party scene at next year's SXSW? Let's be clear: SXSW was a good time, not a boundless bacchanal. Nothing smacked of excess: A mild dose of star power is enough to intoxicate the deskbound Web designers who attend the festival. But I noticed that no one talked about the stock market once the whole week. SXSW was a comfortable bubble. As the Webheads fly back home, will they even feel it popping?

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Valleywag-366759 Wed, 12 Mar 2008 04:36:55 PDT Owen Thomas http://valleywag.com/index.php?op=postcommentfeed&postId=366759&view=rss&microfeed=true
<![CDATA[ Why Rob Glaser desperately wants to be a player ]]> Glaser.jpgRealNetworks purchased Macrovision's games business for $4 million. Last year, it bought a casual games site called Gametrust for about $20 million. It's all part of RealNetworks CEO Rob Glaser's plan to be a player in casual games. Just like he planned to be a player in online music. You know, before Apple crushed him. Or like how he planned to be a player in online video. Before Adobe's Flash laid him low. We give Glaser this much credit: He keeps spotting opportunities. The best business plan going seems to be to watch what markets Glaser enters, follow him, and do a better job.

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Valleywag-359689 Fri, 22 Feb 2008 12:40:53 PST Nicholas Carlson http://valleywag.com/index.php?op=postcommentfeed&postId=359689&view=rss&microfeed=true