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Great Moments in Customer Service
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great moments in customer service
No, we're not MySpace Tom, but here's our advice anyway
Dear Valleywag reader Hannah M.: It's true that sometimes Valleywag writes about News Corp.'s social network MySpace. This does not make us MySpace co-founder Tom Anderson, however. We apologize for any confusion. The Internet can be hard. We understand. By way of making up for this grievance, we've posted your email — addressing us as "MySpace Tom" — in hopes that Anderson will see it and take action. In the meantime, please also note that you should not email "Goob" at FacebookTalk.com for help with your Facebook account. He's isn't quite as nice as us when it comes to these kinds of mistakes. You are welcome a "bunnch."
great moments in customer service
Ryan Shyzer runs a blog called FacebookTalk.com. It's the seventh result for a Google search on "contact Facebook," and Shyzer gets a lot of emails meant for Facebook customer service. Shyzer, who responds to the emails under the pseudonym "Goob," gets to have a lot more fun than real Facebook customer service. For example, in the email screen capture above, a worried father emails "Goob" to ask him:
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"Goob" does a better job at answering Facebook customers' emails than the real thing
Ryan Shyzer runs a blog called FacebookTalk.com. It's the seventh result for a Google search on "contact Facebook," and Shyzer gets a lot of emails meant for Facebook customer service. Shyzer, who responds to the emails under the pseudonym "Goob," gets to have a lot more fun than real Facebook customer service. For example, in the email screen capture above, a worried father emails "Goob" to ask him:
More »
great moments in customer service
Sprint customer gets biblical over charges
Saying he was screwed out of $56,000, Allen Harkleroad of Web design and development firm GMP Services in Stonesboro, Georgia started website Sprint Sucks. It's an absolutely mesmerizing look into the incredibly energetic businessman's obsession. Harkleroad registered the domain sprint-really-sucks.com on May 12, and has already posted well over 5,000 words describing the company's bad service and overcharges in detail. More »
we read twitter so you don't have to
Comcast customer complains company invades his personal space by reading public messages
A Comcast customer in Pittsburgh is not amused that Comcast cares. As Twitter user gpk3, he wrote "Comcast sucks," causing Frank Eliason, Comcast's Customer Outreach manager who keeps tabs on Twitter to respond "Welcome to Twitter. How can I change your perception?" The customer was not amused, accusing Comcast of invading his "personal space." And by "personal space" he seems to mean "messages publicly available to the world on the Internet," causing a few Twitterers to come to Comcast's defense. The person I feel sorry for isn't Eliason, though he has to put up with a lot representing the company. No, it's Comcast shareholders, who are actually surrendering some of their hard-earned monopoly profits to pay someone to use Twitter.
comcast
Not even Comcast's Twitter-stalker can placate Dave Winer
Comcast has assigned a customer-service employee to monitor Twitter for the passive-aggressive whines of tech-savvy insiders. A tipster forwards us evidence of the Twitter-stalker in action in the screenshot below. Meanwhile, another sighting of this rare customer-service animal in the wild comes from bilious blogfather Dave Winer, best known for arguing about which obscure Internet technologies he invented. Yesterday he posted a rant about how the Internet service provider abruptly cut him off. (The cause: Software he wrote which inefficiently downloads Flickr photos en masse.) After Winer complained over Twitter, the stalker, a Philadelphia-based customer-service rep named Frank, reached out, but couldn't help. So Winer called Comcast's hotline for Internet miscreants and recorded the call (MP3). During that conversation, a Comcast rep threatened to shut down Winer's connection. "I asked if I could get this in writing," Winer reports. "He said no." More »
great moments in customer service
