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DreamHost still overcharging customers

Web host DreamHost continues to overcharge customers, some of whose credit cards were already maxed out by the error, one of them tells us. And if DreamHost's initial apologies were bad, the company's communications are worse now. As of two days ago, they stopped altogether. Meanwhile, irate customers are piling on in the comments.
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1:20 PM on Fri Jan 18 2008
By Nicholas Carlson
2,326 views, 5 comments

breakdowns

DreamHost maxes out broke customers' credit cards

Web hosting firm DreamHost accidentally overcharged its customers by $7.5 million. Then it sent this email as an apology. Like with its apology blog post, written in "lulzy hipster prose," some customers didn't take the email's tone well. But most are just upset to have their credit cards inadvertently maxed out, according to one customer who contacted Valleywag. More »

3:30 PM on Wed Jan 16 2008
By Nicholas Carlson
1,443 views, 2 comments

breakdowns

Hosting service overcharges by $7.5 million

Running tests on its billing software, Los Angeles-based Web-hosting company DreamHost accidentally charged customers for an extra year's worth of services. A $7.5 million mistake, according to the company's official blog post titled "Um, Whoops."
Hello.. how's your morning going? I hope it's been a little better than mine. We had a teensy eensy weensy little billing error last night... my first clue something was up when I saw this morning's daily billing report (so far): $7,500,000.
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11:20 AM on Wed Jan 16 2008
By Nicholas Carlson
940 views, 1 comment