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Valleywag
A Comcast customer in Pittsburgh is not amused that Comcast cares. As Twitter user gpk3, he wrote "Comcast sucks," causing Frank Eliason, Comcast's Customer Outreach manager who keeps tabs on Twitter to respond "Welcome to Twitter. How can I change your perception?" The customer was not amused, accusing Comcast of invading his "personal space." And by "personal space" he seems to mean "messages publicly available to the world on the Internet," causing a few Twitterers to come to Comcast's defense. The person I feel sorry for isn't Eliason, though he has to put up with a lot representing the company. No, it's Comcast shareholders, who are actually surrendering some of their hard-earned monopoly profits to pay someone to use Twitter.
We Read Twitter So You Don't Have To, comcast, frank eliason, great moments in customer service, twitter
Comcast customer complains company invades his personal space by reading public messages
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4:40 PM on Fri Apr 18 2008
By Jackson West
539 views
5 comments
Comments
gpk3 sucks
Actually, and if it's even possible, Comcast has won a bit of respect from me for actually looking for feedback on the web (a la Twitter and blogs) and trying to resolve things. Or at the very least, look like they actually care.
H&R Block does the same thing.
Now, if only WaMu, Chase and Citi would also jump on the wagon and figure out I'm presently hating them, we might actually get somewhere.
The comcastcares guy keeps asking people how he can "improving [their] perception". Doesn't this shift the blame a little? Comcast is all hunky-dory, it's your perception that's at fault!
Hey, maybe they'll hire Jordan?
Comcast sucks!
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