Valleywag
Comcast has assigned a customer-service employee to monitor Twitter for the passive-aggressive whines of tech-savvy insiders. A tipster forwards us evidence of the Twitter-stalker in action in the screenshot below. Meanwhile, another sighting of this rare customer-service animal in the wild comes from bilious blogfather Dave Winer, best known for arguing about which obscure Internet technologies he invented. Yesterday he posted a rant about how the Internet service provider abruptly cut him off. (The cause: Software he wrote which inefficiently downloads Flickr photos en masse.) After Winer complained over Twitter, the stalker, a Philadelphia-based customer-service rep named Frank, reached out, but couldn't help. So Winer called Comcast's hotline for Internet miscreants and recorded the call (MP3). During that conversation, a Comcast rep threatened to shut down Winer's connection. "I asked if I could get this in writing," Winer reports. "He said no."
Comments
I tried to make me go to Flickr... They said no, no, no.
Nicholas, sentences are not supposed to disappear!
Hey, Comcast you can watch all your users with this in realtime and make them happy:
[twitter.summize.com]
@Dweezil: yikes! fixing.
If Comcast keeps Winer of the internet they'll probably gain a legion of new grateful geek customers.
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