Valleywag
Web hosting firm DreamHost accidentally overcharged its customers by $7.5 million. Then it sent this email as an apology. Like with its apology blog post, written in "lulzy hipster prose," some customers didn't take the email's tone well. But most are just upset to have their credit cards inadvertently maxed out, according to one customer who contacted Valleywag.
"Don't be surprised if there are mass defections," our tipster wrote:
I got billed for two years by accident, someone i know got billed for three. I have heard rumblings and lots of asking around about different hosting services. They cater to a large 'broke kids who have personal sites' contingent. i wouldn't be surprised if you found a lot of complaints about overdrafts, since the billing error affected accounts that used credit cards and bank accounts.
Comments
For some reason "broke kids who have personal sites" doesn't seem like an ideal target market.
Does this really matter? They messed up, fixed it, apologized. Big deal! (Note, I was billed $300 or so)
As for people being offended by "lulzy hipster prose,"... Erm... have you ever read one of their monthly newsletters? It's pretty much their whole shtick. The apology email is extremely polite and proper by comparison...
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